Refund and Cancellation Policy

Your first paid subscription

If your first paid Attriboo subscription is not right for you, request a refund no later than 14 calendar days after its first successful subscription charge. This applies to the first monthly or annual subscription payment you make as a new customer, once per customer.

An eligible request refunds that initial subscription charge, including associated taxes where refundable. You do not need to give a reason. We do not deduct a cancellation or restocking fee from this first-payment refund. A free signup or trial does not start the paid refund window before a subscription charge occurs.

How to request a refund

• Open the support form and choose Refund or cancellation.
• Use a reply address associated with your account where possible, and include the workspace or website name and approximate payment date.
• State that you want a first-subscription refund. An invoice or payment reference is helpful, but never send a full card number, security code, password, or Stripe secret key.
• We use the time your request reaches the support system to determine whether it falls within the 14-day window.

How the refund is handled

We verify the purchase and return an approved refund through Stripe to the original payment method where possible. We aim to review requests within five business days. Your bank and payment provider determine when funds appear after a refund is issued; we cannot promise their processing time.

A qualifying first-payment refund also stops renewal of that subscription. Paid access may end when the refund is issued. Keep any confirmation or request reference for your records.

Renewals and other payments

The voluntary 14-day offer does not restart for renewals, upgrades, add-ons, or later subscriptions. Those payments are generally non-refundable for a partially used period unless the checkout expressly promises otherwise, we approve a remedy for a service problem, or law requires a refund.

Tell us about duplicate, incorrect, or unauthorized charges so we can investigate and correct errors. This policy does not restrict your lawful rights with your bank or payment provider. If we discontinue a prepaid service without your breach, unused-period refunds or other legally required remedies still apply.

Cancel future renewal

Use the available online billing cancellation controls or submit the support form. Choose Refund or cancellation and clearly state that you want to cancel renewal. No explanation is required. Submit before the next renewal is due to prevent that renewal.

If online controls are unavailable, a timely support request is sufficient. We use its receipt time rather than a later staff response time, and will correct a renewal charge made after a valid cancellation should have taken effect. Unless a refund or another agreement ends access sooner, cancellation normally leaves access until the paid period ends.

Canceling renewal does not by itself delete your account or existing records. Request deletion separately through the Privacy topic. You do not need to cancel by contacting a publicly displayed email address.

Mandatory rights and whose payments this covers

This policy concerns the subscription you purchase from SEO RANK SERP LLC for Attriboo. It does not govern purchases made by your customers through your own Stripe account or store.

Mandatory cooling-off, withdrawal, service-quality, refund, and other consumer rights under applicable law are additional to this policy and are not waived. If a mandatory rule gives you a greater remedy, that rule controls.