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If a guide does not answer your question, open the public support form. You do not need to sign in. Choose a topic and describe what you need.
2 min readStep-by-step guide
Open the contact form
- Open the support form.
Use the button above or Support form in the website footer.
- Choose the topic that matches your request.
Options include refunds, cancellation, privacy, accessibility, and product help.
- Enter the address where you want a reply.
- Describe your request.
Include the useful details below. Do not send private customer information or secret keys.
Useful details to include
- The website address and the report or screen you were using.
- What you expected and what happened instead.
- When it happened, including your timezone.
- Any error message, copied exactly.
- The guide you followed and the step where you got stuck.
Keep private information out
Do not include passwords, secret API keys, payment credentials, or private customer information. A clear description is a better starting point.
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