Visits appear but sales do not
Visits and payments are separate signals. Receiving visits does not by itself confirm that a payment connection is working or that a payment can be matched.
Check the report first
- Confirm the selected website and dates.
- Check whether the payment completed in your payment provider.
A checkout being opened is different from a completed payment.
- Check the payment's date, currency, and status.
Make sure it belongs in the report you are reading.
- Review the website's payment setup.
An icon in the sample demo is not confirmation of a connection to your own payment account.
Avoid changing the wrong thing
Do not reinstall a working visit tracker simply because a sale is missing. The payment may not have been received, may belong to another period, or may not match recorded activity.
If you need help, describe the provider, expected amount and currency, approximate time, and the website involved. Do not send payment credentials or private customer information in an ordinary message.
You are done when
You know whether the issue concerns a completed payment, the reporting scope, or payment setup and matching.
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