No visits are showing
Start with the simplest checks. There may be no activity in the selected period, or the website installation may need attention.
2 min readStep-by-step guide
Work through these checks
- Check the selected website.
Make sure its address matches the website you are testing.
- Choose dates that include your test visit.
- Open the published website.
An editor preview may behave differently.
- Confirm that the installation change was published.
- Return to Setup and select Test Connection.
If the connection is still waiting
Review the code you copied. It must belong to this website and be added to the intended site-wide code area. Avoid adding another copy to fix the problem.
A browser extension, consent setting, or website security rule can stop activity from being sent. Ask the person who manages the website to investigate the installation and any blocked requests.
What to include when asking for help
- Your website address.
- The page you opened and when, including your timezone.
- The message shown in Setup.
- The tool used to build your website, if you know it.
You are done when
Setup confirms activity for the correct website, or you have the details needed to ask for help.
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